How to cancel Restream and get a refund

Billing is the most common complaint in the Restream reviews we collected. Most of the one-star Trustpilot reviews describe being charged after cancelling, an annual plan that renewed without warning, or a refund that was refused. Here is how cancelling and refunds work according to Restream's own pages, and what to do so it doesn't happen to you.

Cancel Restream in four steps

From Restream's help article on cancelling (checked October 5, 2026):

1. Open Settings and go to the Billing page.
2. Click Cancel subscription.
3. Choose a cancellation reason and add feedback if you like.
4. Click Cancel Subscription at the bottom to confirm.

You keep paid features until the end of the billing period. Any discount on your plan ends when you cancel, and the account itself stays, with your channels and settings.

Get the cancellation in writing

Restream's terms of service (section 4.2.2) describe a different route from the help article: you cancel by contacting Restream through the chat button in your account, or by emailing billing@restream.io from the address you log in with. The terms add that a notice from another address may be accepted as a courtesy, but the ticket is what officially ends the account.

So after you click Cancel, send a short chat message or email saying you have cancelled, from your account's email address, and save the reply. If a charge shows up later, that record is what gets it reversed.

Restream's refund rules

• 7-day money-back guarantee, first purchase only. Cancel within 7 calendar days of your first purchase, then ask support (the Need Help button) or email billing@restream.io.
• Upgrades are not covered. Moving from one paid plan to another doesn't count as a first-time subscription.
• Auto-renewals are not covered. A renewal charge, monthly or annual, is outside the guarantee.
• Refunds take 5 to 10 business days to appear, depending on your bank.

What reviewers ran into

Both cases match the policy as written: a renewal charge falls outside the 7-day guarantee. To avoid it, cancel before the renewal date.

How to avoid an unwanted renewal

• Put the renewal date in your calendar the day you subscribe, a week early for annual plans.
• Start on monthly billing until you know you'll use it; annual saves 20% but renews for a full year.
• If you only need two channels, the Free plan never charges you.

If you were charged after cancelling

Email billing@restream.io from your account address with the cancellation date and your proof. If that doesn't resolve it, your card issuer can dispute the charge. In California, the Automatic Renewal Law (Business and Professions Code section 17600 and following) requires subscriptions sold online to be cancellable online; residents there can cite it. This is general information, not legal advice.